People Are Buying More Cars; Is The Automotive Industry Prepared?

Diversity in the automotive industry is symptomatic of an expanded consumer base. Apart from brand and model, car buyers are also looking at fuel consumption, hybrid structures, and other special features such as propulsion choices. The quality of demand gives little reason to think that the automotive industry isn’t holding up. In fact, it seems the car industry has been mimicking the smartphone market in that it seems to purvey new models at will.

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Image source: StrategyAnd.PWC.com

Production reality is far more complex and protracted in relation to the general perception of the ease of model turnovers in the automotive industry. Consumers commonly fail to appreciate the tedious research preceding manufacture, as well as the unrelenting quality control and safety measures that have to be hurdled prior to a new model’s release. Massive car recalls are economically damaging, as global brands like Hyundai, Kia, and Subaru painfully found out. And when these happen, the public can’t help but entertain thoughts of shoddy and rushed manufacturing processes.

In the last seven years, car sales in the U.S. saw a 73 percent increase. The latest sales figures this year are hovering near 20 million, and with the country’s booming population, a boom is still in the offing.

This spike in demand will not lower expectations of trends. Consumers want hybrids and electric vehicles now, and manufacturers with previously questionable carbon footprint are pressured to please this side of the market. Other market caprices—-down to the upholstery for the luxury segment—-are set to make car manufacturers and distributors catch their breaths.

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Image source: Autoblog.com

But the beauty of it all is that the industry seems to be coping well. For all those recalls, sales have always won out.

Jeff Lupient is the president and CEO of Lupient Automotive Group. Read more updates about the automotive industry by visiting this Twitter page.

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Why Are Multitaskers Beneficial To Companies?

In the modern workplace, one employee can be assigned with multiple responsibilities. While some people excel while juggling different projects at once, there are some who struggle with keeping all of their assignments on track. With this, multitaskers become valued employees because of their contribution to the workflow.

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Image source: Providesupport.com

Multitaskers are not necessarily immune from stress or mistakes. However, they prove to their superiors and co-workers that they can hold their own even while overseeing office-related matters. These people are also efficient and organized, which gives them enough time to go through all their work without missing out on small, important details.

Efficient multitaskers also have a wide-range of skills that enable them to do more than one role for an endeavor. This puts them in an advantageous position in a team. Being a multitasker doesn’t mean having a specialty. Many of these workers usually start by specializing in one thing and gain more skills in the process.

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Image source: Linkedin.com

Becoming a multitasker can be learned and practiced. Especially in this generation where people have access to different technologies, it is easier to absorb more skills. In the process of mastering the art of multitasking, workers would have to embrace organization skills that will help them become more capable and detailed with all their tasks.

A person who is learning how to multitask doesn’t need to jump into multiple responsibilities as soon as possible. He or she can start with two or three tasks, and when it becomes easier to manage, tasks can be increased gradually.

After holding various positions in sales, Jeff Lupient now heads the Lupient Automotive Group. Visit this blog for more information on the automotive industry.

Driving Up Team Engagement And Performance By Cross-Training Employees

Back in 2007, Jeff Lupient, an expert in automotive retail business, was given the task of running temporarily his family’s automotive dealership near Minneapolis after the store’s previous general manager left the company. Lupient was able to turn the dealership’s fortunes around by reducing fixed and semi-fixed costs significantly, to the tune of approximately $100,000.

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Image source: eremedia.com

His success was partly due to his decision to cross-train employees for multiple tasks. For instance, the store’s service cashier also directed the warranty repair operations.

Cross-training is a management tool that is often overlooked by business leaders, who fail to see how it can keep employees engaged in their jobs and turn in exemplary performances because their skills are developed even further.

For most employees, non-monetary incentives can serve as the greatest motivator. Cross-training them is a way for the organization to exhibit interest in the workers’ career growth and learning opportunities. Giving them expanded responsibilities can be the start for them to reach their potential in the industry.

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Image source: trainingstation.walkme.com

Cross-training also results in cost-cutting. It is less costly to leverage internal talent and train employees in new skills than to recruit fresh candidates from outside the company. And when one or more workers cannot avoid taking a leave of absence, productivity is not sacrificed because their tasks are easily covered by their teammates.

Jeff Lupient currently serves as the president and CEO of the Lupient Automotive Group. After working every position and every job in the automotive retail business, he understands well both the plight of his employees and the complex process of running the business. Learn more about him and his industry by checking out this blog.

Handling An Irate Customer

There is a reality in sales and customer management, which a lot of business professionals dread but prepare for anyway. They are right to do so because somewhere along the line, there will always come an irate customer.

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Image source: retailwire.com

The state of an angry customer is already a bad one, and often, the ability to ensure that things do not get any worse than they already are is, by itself, a measure of success.

The first thing to note is that an irate customer is in a highly emotional state. Whether or not the fault is on the customer side, the business side, or somewhere in between, the key to ensuring that the situation does not get worse is to be accepting of the things that come out as a result of emotions that are running high.

The customer is irate because he did not get what he wants. In the mind of the customer, some injustice has been committed to him. The best chance of bringing down the heat is to assure the customer that things are currently at work to address the problem.

Obviously, you also have to ensure that they really are. Lying to the customer just for him to be pleased or pacified has backfired many times in the past.

Be exceedingly patient and calm. Never raise your voice, as this will only heat things up more.

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Image source: blogspot.com

Finally, even if the problem has yet to be addressed, make the customer feel that you genuinely care about his welfare. Be empathetic and respectful at all times.

This is by far the best chance to pacify customers, and hopefully, you can keep them too.

Thanks to his experience in various positions in sales, Jeff Lupient has evolved into an authority in his field. Now he handles a reputable company in automotive sales, the Lupient Automotive Group. To know more about his business, visit this LinkedIn profile.

How to Identify a Solid Sales Lead

Sales is essentially a numbers game. In the ideal situation, if the salesman can find a way to know whether or not a deal with a client is closable early on, he can shift all of his focus to the numbers, so that he could sell more. Here are a few ways to identify a solid sales lead:

The most promising prospects are clients who approach sales professionals directly to inquire. From there, you must be armed with all the information you have about your product, in order to turn the natural interest of a client into a commitment.

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Image source: grantcardonetv.com

A client who does not proactively inquire is not a solid lead. But when you do get to sit down with the client who then listens to your presentation, you would have gained some traction. If the client asks more questions, this is a sign of genuine interest. Now you have a solid lead.

Another solid lead is a client who is looking to replace an existing product with a new alternative, which you are offering. Clearly, this client already knows the value of the product. This is the most significant expression of a need.

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Image source: businesstown.com

Keep in mind that you must always aim to close the deal with your client on the first meeting, if this is doable. If not, the solid sales lead is worth a follow up not more than a day later. Follow these simple ways to identify solid leads, and you will have your time well spent.

Jeff Lupient worked every position and every job in the automotive retail business, honing his knowledge and skills in automotive sales. To find out more about the sales industry, visit this blog.

Establishing a Legacy: The Advantages Of a Family Business In Fostering Sustainability

According to the University of Vermont’s School of Business Administration, as of 2013, around six million family-owned businesses contribute to as much as 57 percent of the country’s GDP. They employ 67 percent of America’s workforce and have created about 8- percent of all new jobs.

family_biz.jpgImage source: amserv.com

Through the years, family businesses have been successful by employing the concept of stewardship. Cognizant of the legacy they will leave to the future generation, they have a natural inclination toward long-term gains, rather than short-term ones.

Other than this, the family business model has other distinct advantages.

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Image source: davidsonwp.com

One such edge is the shorter chain of command. In making critical decisions, the family owner’s commitment beyond profitability allows it to become and remain successful. This commitment to seeing the business get off the ground and prosper has made these family companies resilient, no matter how slow the business and tight the finances.

Family businesses also generally tend to take better care of their employees, seeing them as extended family members. Studies have shown that this type of firms practice register less layoffs and employ more productive workers. Such employee treatment is also seen as key to high-quality products and services.

Lupient Automotive Group president and CEO Jeff Lupient has been committed to the growth and success of the family business since he was 15 years old, when he started working in his family’s dealership chain. To read more about his profession, visit this website.

The Advantages Of Learning Business At a Young Age

Image source: robbasso.com
Image source: robbasso.com

Many have argued that learning to do business at a relatively young age only takes away one’s freedom to enjoy what could otherwise be a happy moment in one’s life. However, learning how to do business in your teens need not be cause to remove you from having your share of fun. It might even allow you to have fun in more ways than you already know.

Starting a business as early as your teens allows you to make mistakes that you would very unlikely repeat as you grow older. Many fresh graduates who get their baptism of fire at work tend to make rookie mistakes that are quite simple. Short-cutting the learning curve gives you a good advantage in the work setting. Forming fundamental business schemas allows you to focus more on your tasks rather than the development of necessary skills.

Starting early and dealing with real world consequences forms a mature attitude. The value of responsibility, when nurtured at a young age, speeds up the formation of leadership qualities. Soon enough, you’ll be the boss of your contemporaries.

A few lucky individuals have become business tycoons because of things they started as they were yet flexing their muscles. This is no surprise as youth happens to be a time for fresh ideas and new enterprises.

Image source: mycomeup.com
Image source: mycomeup.com

There is hardly anything to fear about being a young entrepreneur. Even when you deal with the most extreme consequences of starting out your business skills early, you will surely have ample time to get back on your feet and come out stronger.

Jeff Lupient, the current president and CEO of Lupient Automotive Group, started working in his family’s chain of automotive dealerships when he was 15 years old. Taking on every job in the automotive retail business, helped in honing his skills and knowledge of the industry and eventually making him one of the most recognized executives in his field. Follow this Twitter account for more business news and articles.